Data privacy statement

Scope

This Data Privacy Statement is intended to inform users of this website, in accordance with the Federal Data Protection Act and Telemedia Act (Bundesdatenschutzgesetz und Telemediengesetz), about the type, scope and purpose of the collection and use of personal data by Help-24 GmbH, the owner of the website (see Imprint).

The website owner takes the protection of your data very seriously and treats your personal data confidentially and in accordance with legal regulations.

Keep in mind that security vulnerabilities may be exist any time data is transmitted on the internet. It is not possible to provide comprehensive protection against access by third parties.

Access data

The website owner or provider collects data about website traffic and saves this data as server log files. The following data is stored in these log files:

• Website visited
• Time the website was accessed
• Volume of data transmitted in bytes
• Source or link you used to access the site
• Browser used
• Operating system used
• IP address used

The data that is collected is used only for statistical analysis and to improve the website. However, the website owner reserves the right to review the server log files later if any concrete indications of illegal use arise.

Use of personal data

he website owner collects, uses and shares your personal data only to the extent allowed by law, or if you give your consent to have your data collected.

Personal data includes all information that serves to identify you and that can be traced back to you, for example your name, e-mail address and telephone number. Personal data also includes your company, the name of your website and the websites you have visited. The provider collects, uses and shares personal data only if allowed by law or if you consent to have your data collected.

Use of contact information

If you contact the website owner through one of the contact opportunities provided, your information will be saved so that it can be used to process and answer your request. This data will not be shared with third parties without your consent.

Comments and posts

If you leave a comment or post on the website, your IP address will be saved. This is for the website owner’s security. If what you write is in violation of the law, the owner would like to be able to trace your identity.

Integration of third-party services and content

This website may contain integrated third-party content, such as YouTube videos, maps from Google Maps, RSS feeds or graphics from other websites. This requires your IP address to be made available to these providers of third-party content (“Third Party Providers”) because it is needed in order for the Third Party Providers to send content to your browser. In other words, the IP address is needed in order for this content to be displayed. We strive to use only content whose providers use your IP address solely for the delivery of content. However, we have no control over whether the Third Party Provider also uses your IP address for other purposes, such as statistical purposes. If we know that a Third Party Provider uses your IP address for other purposes, we will inform you.

Data privacy statement for Google Analytics

Our website uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google provides a browser plug-in that lets you opt out of Google Analytics at http://tools.google.com/dlpage/gaoptout?hl=en.

Google Analytics uses cookies. Cookies are small text files that make it possible to save user-specific information on your device. Google uses this information to analyse traffic on our website.

The information recorded by the cookie about your use of our website (including your IP address) is generally transmitted to a Google server in the United States and saved there. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure the collection of IP addresses is anonymised (IP masking).

If IP anonymisation is activated, Google will truncate your IP address for Member States of the European Union or other parties to the Agreement on the European Economic Area, which makes it impossible to draw any conclusions about your identity. Only under exceptional circumstances is your full IP address transmitted to a Google server in the United States and saved there. Google complies with the data privacy provisions of the Privacy Shield Framework and is registered with the Privacy Shield programme of the US Department of Commerce and uses information that is collected to evaluate how our website is used, prepare reports on this use for us and provide us with other related services. More information is available at http://www.google.com/intl/de/analytics/privacyoverview.html.

Data privacy statement for Facebook

Our website uses functions of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you open our pages with Facebook plug-ins, a connection is established between your browser and Facebook’s servers. Data is transmitted to Facebook when this connection is established. If you have a Facebook account, this data can be linked to your account. If you do not wish to have this data linked to your account, please log out of Facebook before visiting our page. Interactions, in particular commenting or clicking a Like or Share button, are also transmitted to Facebook. More information is available at https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0.

Use of Facebook retargeting

This website uses the Custom Audiences retargeting function of Facebook Inc. (“Facebook”). This function is used to show targeted ads (“Facebook ads”) to visitors to this website when they visit the social media site Facebook. The targeted ads are based on their interests. Facebook’s retargeting tag has been implemented on this website for this purpose. This tag establishes a direct link to Facebook servers when you visit the website. It tells the Facebook server that you have visited the website, and Facebook connects this information to your personal Facebook user account. More information about how Facebook collects and uses your data and about your rights and options for protecting your privacy are available in the privacy policy of Meta, Facebook’s parent company, at https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0. You also have the option of opting out of the Custom Audiences retargeting function at https://www.facebook.com/settings/?tab=ads#_=_. You must be logged into Facebook to manage your settings.

Cookies

Our website uses cookies. Cookies are small text files that your browser saves on your device. They are not harmful.

We use cookies to make our website user-friendly. Some cookies remain on your device until you delete them. They allow us to recognise your browser the next time you visit our site.

If you do not want this, you can change your browser’s settings so that your browser will inform you when cookies are used and allow them only in certain circumstances.

Deactivating cookies can limit the functionality of our website.

Newsletter

We use our newsletter to inform you about products and services we offer. If you would like to receive our newsletter, we require a valid e-mail address and information that allows us to confirm that you are the owner of the e-mail address provided or that the owner of the e-mail address agrees to receive the newsletter. This data is used only so that we can send the newsletter and is not shared with third parties. When you subscribe to the newsletter, we save your IP address and the date you subscribed. This information is saved only as evidence in the event that a third party misuses an e-mail address and subscribes to the newsletter without the knowledge of the owner of the e-mail address. You can withdraw your consent to have your data and e-mail address saved and used to send you the newsletter at any time. To withdraw your consent, you can use the link provided in the newsletter itself or send your withdrawal of consent to the following e-mail address: info@help-24.at. We will then delete the data used to send the newsletter without undue delay.

Information about the newsletter and consent

The following provides information about the content of our newsletter, subscribing, how we send our newsletter, statistical analysis, and your rights to object. When you subscribe to our newsletter, you are giving your consent to receive the newsletter and to the processes described in the following.

Newsletter content

We send newsletters, e-mails and other electronic notifications with advertising information (referred to in the following as “Newsletter”) only with the consent of the recipient or with legal permission. So long as the content of the newsletter is described when a person subscribes, this content is binding with regard to the users’ consent. Furthermore, our newsletters contain information about our products and company (in particular, this includes information about our services, presentations, seminars and webinars).

Double opt-in and logging subscriptions

We use a double opt-in process for subscriptions to our newsletter. Once you subscribe to the newsletter, we will send you a confirmation e-mail with a link for you to confirm your subscription. We need this confirmation to ensure that no one can subscribe using e-mail addresses that do not belong to them.
We log subscriptions to the newsletter so that we can document the subscription process in accordance with legal requirements. This includes saving the time you subscribed, the time you confirmed your subscription and your IP address.

Data collected for statistical purposes and analysis

Newsletters contain a web beacon, which is a file the size of one pixel that the server retrieves when you open the newsletter. When you open the newsletter, information about your browser and your system, your IP address and the time you open the newsletter are collected. This information is used to make technical improvements to services, for example using technical data or target groups and reading behaviour and using the location where users opened the newsletter (which can be determined by the IP address) or the time users accessed the newsletter.
Data that is collected for statistical purposes also includes whether newsletters are opened, when they are opened and what links are clicked. Although this information can be assigned to newsletter recipients for technical reasons, our intent is not to monitor individual users. Instead, we evaluate this information to ascertain the reading habits of our users and to adjust our content to them, or to send different content based on users’ interest.

Commissioned data processing

We have agreements on commissioned data processing with the following partners and follow the strict requirements of Austrian data protection authorities:

• Google
• Clever Reach

Rights of the user: information, rectification and erasure

Your data will be deleted if and when:

• It is no longer needed for the purposes for which it was collected
• You withdraw your consent (newsletter subscription)
• You object (“delete my data”) and there is no legal requirement to save your data (taxes and accounting).

You have the right to request information about the personal data saved about you at no charge. In addition, you have the right to have your personal data rectified or erased and to have processing restricted, provided there is no legal requirement to save your data. If you believe that processing of your data is in violation of data protection law or your entitlements to data privacy have been infringed upon in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).

We hereby expressly object to the use of contact data published as part of the legal website notice requirement (Impressumspflicht) by third parties for the purposes of sending advertising or information that is not expressly requested. The owners of the pages expressly reserve the right to take legal steps if unsolicited advertising, such as spam e-mail, is sent.

Data privacy statement for the use of Google AdSense

This website uses Google AdSense, a service of Google Inc. (“Google”) that integrates ads. Google AdSense uses cookies, which are text files that are saved on your computer and which allow your use of the website to be analysed. Google AdSense also uses web beacons (clear image files). These web beacons allow information, such as visitor traffic on these pages, to be evaluated.

The information collected by cookies and web beacons about your use of this website (including your IP address) and the delivery of ads is transmitted to a Google server in the United States and saved there. Google can share this information with its Google contractual parties. Google will not share your IP address with other data saved in conjunction with you.

You can prevent the installation of the cookies by changing the appropriate settings in your browser configuration; in such a case, you may not be able to use all functions of this website. By using this website, you agree to allow Google to process the data that is collected about you as described above and for the purposes specified above.

Privacy statement for the use of Google +1

Collecting and sharing information: The Google +1 button lets you publish information worldwide. The Google +1 button also gives you and other users personalised content from Google and other partners. When you click +1 for content, Google saves this information. Google also saves information about the page you viewed when you clicked +1. Your +1 can be displayed as information together with your profile name and your photo in Google services, such as search results and your Google profile, or elsewhere, such as on websites and in ads on the internet. Google collects information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a public Google profile, which is visible worldwide and which contains at least the name selected for the profile. This name is used in all Google services. In some cases, this name can even replace another name that you have used when sharing content through your Google account. The identity of your Google profile can be displayed to users who know your e-mail address or have other identifying information about you. Use of the information that is collected: In addition to the purposes explained above, the information you provide is also used in accordance with Google’s privacy policy. Google may publish summarised statistics about users’ +1 activities and share them with users and partners, such as publishers, advertisers and linked websites.

Privacy statement for the use of Twitter

Functions of the service Twitter are integrated into our pages. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. The use of Twitter and the Retweet function link the websites you visit to your Twitter account and makes them known to other users. Data is transmitted to Twitter in conjunction with this.

As the provider of these pages, we have no knowledge of the content of the data that is transmitted or how it is used by Twitter. More information is available in Twitter’s privacy policy at http://twitter.com/privacy.

You can modify your Twitter privacy settings in your account settings at http://twitter.com/account/settings.

Information in accordance with Section 19 Paragraph 3 AStG

(Alternative Dispute Resolution Act [Alternative-Streitbeilegung-Gesetz] | online transactions)

In accordance with the third paragraph of Section 19 of the AStG, in the event of a dispute with a consumer, if we are unable to come to an agreement, we are required to inform the consumer on paper or another permanent medium (such as e-mail) of the body responsible for alternative dispute resolution. We are also required to inform the consumer whether we will participate in alternative dispute resolution. The alternative dispute resolution body responsible in the case of disputes with us: Internet-Ombudsstelle https://www.ombudsstelle.at/